For my account
Dear David Barret:I misused the function of "recurring fee" to not be able to access my payment account.Could you tell me how to deal with this problem? how to activate my account again? I'm talking about the payment account.My order number is 174524.thanks !(I also have another account for free lessons for one month,this account is ok. This account number is 174371)
Dear David Barret: Could you send me a new email with the password for my paying account once more? Because after I log in, I only see the information of my free account(just for free lesson that I obtained after buy my Hohner marmonica).I can't see any information of my paying account at all. Thank you very much.
Hello LBB. I am seeing that they are one in the same. What is your issue? Are you somehow getting limited access to the site? Also, if you have another account that I'm not seeing, what is your user name for the other account.
I mean that I have one username and two accounts. one for free lesson and the other is paying account(one year ).The free lesson account is ok. At this time when I log in. I counld not find any information about my paying account. Please help me to check it and solve this problem (my paying account order number is 174524)
Hello LBB. These accounts are one in the same, so there is no issue in regards to you accessing the site now, or after your one-month trial.
OK，thanks a lot!
Hello LBB. I found the account with your LBB user name (the paid account) and see that everything is set up correctly. Just in case it's a password issue, I just emailed you with a new password. Let me know if you need further assistance.